BUSINESS ETIQUETTE AND SOCIAL GRACES

Clients will learn:

• Greetings and Introductions - names are not enough

• How to conduct yourself at business meetings

• How to conduct yourself at business meals - 10 most common table manner sins

• Business attire and accessories

• How to handle compliments and criticism - (giving and receiving) 

• Gift giving - when, what, where, who, and why

• Office visits - rules for visitors and co-workers

• Smoking dilemma

• Home office - rules (within cubicle or private office environment)

“METAMORPHOSIS” THE PROCESS OF TRANSFORMATION TO A HIGHER LEVEL

Clients will learn:

• ATTITUDE you say!

• The importance of developing a positive attitude

• Useful exercises that can be done daily that will confirm and give confidence

• What signals body language give & what messages are relayed to others

• The Brainstorming Process With “A”

• Fire-Hose Effect?

• Activities with a positive spin

• Caterpillar, Cocoon to Butterfly - Conclusion

CREATING A POSITIVE IMAGE AT TRADE SHOWS & MAKING IT WORK

Clients will learn:

• Advanced planning - drafting a plan, budgeting and staffing

• Purpose for doing trade shows and exhibitions

• Choosing the right trade show for your business

• Making a statement with your booth

• How to design just the right booth & good boothmanship

• Twelve trade show rules of thumb

• Body language - what it says about you and your business

• Meeting & greeting your prospective customers

• Qualifying

• Disengaging

• Follow up

Greetings with a Smile - Telephone Etiquette

Clients will learn:

• Do’s and Don’ts when communicating by telephone

• How to make answering machines less annoying

• Telephone lines have EYES & EARS

Refining Your Presentation Skills

Clients will learn:

• Overcoming ‘Fear’

• Characteristics of an Effective Communicator

• What kind of voice do you have

• Your body speaks

• General tips when giving a presentation

Networking - A Lifestyle for Success

Clients will learn:

• The networking process

• The art of a hand shake

• Making an entrance - Don’t just stand there - MINGLE

• The networking sphere

• Tools of a Polished Networker

• End results - Follow-up

The Joy of Customer Service Extra Ordinaire

Clients will learn:

• Customer’s perception of service

• What, Why, Where, When, Who

• Communication - your body speaks

• Putting service into action

• Dealing with difficult customers - warning signs

• Customer Service Extra Ordinaire

• End results

The Image Connection - It's All About You

Clients will learn:

• The importance of developing a positive attitude & useful exercises that can be done daily that will confirm and give confidence both personally & professionally

• What signals body language give & what messages are relayed to others

• Learn the benefits of developing a positive image through appearance - physical characteristics

• Success dressing - How to pick and choose an affordable wardrobe that fits into your budget & particular style of beauty

• How to Fake a Perfect Shape - (for both men & women)

• How to Casual Career Dress  without compromising your business image

• Creating an image just for you

• What employers look for

• Factors that help determine acceptance for employment

Finding Your Eagle With-in – You are uniquely special!

Clients will learn:

• To find, connect & discover how to fly through life like an eagle.

• Identify who you are – your strengths & weakness in order to make the transition.

• How to step out of your comfort zone & take action.

• Discover what you and the eagle have in common – seven attributes which will empower you to chart your own flight.

• Feeling good from within & appreciating your unique beauty.

• Repackaging your exterior.

• Fun things to do to enhance a feeling of positive self-esteem.

Introducing ‘Finding Your Eagle Within' and 'There Ought to Be A Law – Discover Body, Mind & Fashion Sense'.

How does this benefit your organization?  I charge a flat fee; any money raised over that belongs to your organization. For more information and to book a date, call 807 683 3781 anytime.

I look forward to this opportunity to assist you with this new innovative fund-raising initiative. Thanking you in advance for your time and consideration.

Joan Kulmala – Image Communicator

www.totally-u.com

1 807 683 8855